Updated: July 2026
Thank you for shopping with Trudean Haye Company. We appreciate your support and are committed to providing a smooth and reliable shopping experience.
Please review the following shipping information before placing your order.
Order Processing
Orders are typically processed within 3 to 5 business days after payment has been received and verified, unless otherwise noted on the product page.
Business days are Monday through Friday and exclude weekends and federal holidays.
During product launches, holidays, special promotions, or periods of high order volume, processing times may be longer. If significant delays occur, we will make reasonable efforts to notify affected customers.
Shipping Methods
Shipping options and rates are calculated at checkout based on your delivery address, package weight, and selected shipping method.
Available shipping carriers may vary depending on your location.
Shipping Locations
Trudean Haye Company currently ships within the United States.
International shipping may become available in the future. Updates will be posted on this website if additional shipping destinations are added.
Shipping Confirmation
Once your order has shipped, you will receive a shipping confirmation email that may include tracking information, when available.
Please allow time for tracking information to update after your package has been accepted by the shipping carrier.
Delivery Times
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Actual delivery times may vary due to weather, holidays, carrier delays, or other circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at the time of purchase.
Trudean Haye Company is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at [email protected]. While we will make every reasonable effort to update your information before shipment, we cannot guarantee changes once an order has been processed.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
If your package is delayed, lost, or marked as delivered but cannot be located, we encourage you to first contact the shipping carrier using your tracking information.
If you need additional assistance, please contact us, and we will do our best to help facilitate communication with the carrier.
Damaged Shipments
If your order arrives damaged, please contact us within 14 days of delivery.
Please include:
- Your order number
- A description of the damage
- Clear photographs of the damaged item and packaging
We will review your request and work with you to determine an appropriate resolution, which may include a replacement, exchange, or refund, where applicable.
Digital Products
This Shipping Policy applies only to physical products.
Digital products are delivered electronically and are governed by our Refund & Returns Policy.
Questions
If you have questions regarding shipping, your order, or delivery, please contact:
Trudean Haye Company
Philadelphia, Pennsylvania
Email: [email protected]
Website: www.trudeanhaye.com